ORVALION Money‑Back Guarantee

At ORVALION, confidence is built through clarity. If your purchase from orvalion.it.com does not meet your expectations, our structured refund policy ensures a straightforward resolution—aligned with our commitment to fairness and precision.

START A CLAIM CONTACT SUPPORT
30 DAYS

Qualifying Purchases

  • Products purchased directly from orvalion.it.com
  • Orders completed with verified payment confirmation
  • Items delivered within the official ORVALION distribution network

Refund Period

Refund requests must be submitted within 30 calendar days from the confirmed delivery date. Requests received after this period may not qualify for reimbursement.

Claim Process

  1. Submit a written request via email to our support team (see contact below).
  2. Include your full name, order number, purchase date, and reason for the refund.
  3. Attach supporting documentation such as receipts or photos if applicable.
  4. Await confirmation and return authorization instructions from ORVALION.

Once approved, refunds are processed to the original payment method within 5–10 business days after product inspection or eligibility verification.

Requirements

  • Product must be unused or in original condition unless defective
  • Original packaging and accessories included
  • Valid proof of purchase required

Exceptions

  • Digital downloads once accessed
  • Customized or personalized products
  • Items damaged due to misuse or improper handling
  • Promotional clearance items marked “Final Sale”

Support Contact

For assistance with your refund request, contact the ORVALION Customer Care Team:

Email: [email protected]
Response Time: Within 1–2 business days
Business Hours: Monday–Friday, 09:00–18:00 (CET)

ORVALION reserves the right to verify eligibility and decline requests that do not meet the criteria outlined above. This policy does not affect statutory consumer rights under applicable law.